Got a question? We’re here to answer it. Browse answers to frequently asked questions or contact us for personalized assistance.
Got a question? We’re here for you.
We know that shopping online can sometimes raise some questions. That’s why we’ve gathered answers to the most frequently asked questions here.
Need more information or help?
You can always email us at info@lezzy.shop or use the button below to go directly to our contact page.
How does Lezzy.shop work?
Lezzy.shop is a 100% online store. All our products are made to order, especially for you.
Each order is produced and shipped directly from our local or international partners depending on your delivery area.
What types of products do you offer?
We offer an inclusive selection of clothing, accessories, and lifestyle items designed to reflect queer, trans, non-binary, and allied identities.
Each product is carefully printed to order, respecting ethical and sustainable values.
What are the delivery times?
After your order has been confirmed, production takes an average of 2 to 5 business days.
Delivery times then vary depending on your country:
- Canada/USA: 3 to 7 working days
- Europe: 5 to 10 working days
- Rest of the world: varies depending on the options chosen
A tracking link is sent to you upon shipment.
Can I change or cancel my order?
Yes, in the 2 hours after your order, You can request a modification or cancellation.
After this period, production begins automatically and cannot be stopped.
What if my item arrives damaged or incorrect?
Contact us within 7 days of receipt with supporting photos.
If the error is ours (defective product, wrong model), we will resend or refund it free of charge.
Can I return an item if the size doesn’t fit?
As our products are printed on demand, we cannot accept returns for size errors (unless the error is ours).
We recommend that you carefully consult our size guide before purchasing.
And if you have any questions, our team can help!
Are your products ethical and sustainable?
Yes.
Our on-demand model reduces overproduction and waste.
We select partners committed to responsible production practices, using certified materials and respectful working conditions.