{"id":14624,"date":"2025-06-05T00:31:58","date_gmt":"2025-06-05T00:31:58","guid":{"rendered":"https:\/\/lezzy.shop\/refund-and-return-policy\/"},"modified":"2025-07-24T20:06:08","modified_gmt":"2025-07-24T20:06:08","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/lezzy.shop\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\n<p><\/p>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Refund and Return Policy<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-custom-prune-color has-alpha-channel-opacity has-custom-prune-background-color has-background is-style-dots\"\/>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>We want you to be completely satisfied with your purchases on <strong>Lezzy.shop<\/strong>. If not, here&#8217;s what you need to know. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Return period<\/h3>\n\n\n\n<p>You have <strong>30 days<\/strong> after receiving your order to request a return or refund. After this period, we will unfortunately not be able to process a compensation. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Eligibility requirements<\/h3>\n\n\n\n<p>To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>receipt or proof of purchase<\/strong> is mandatory.<\/li>\n\n\n\n<li>The product must be <strong>not used<\/strong> and in the <strong>same condition<\/strong> that you received it<\/li>\n\n\n\n<li>It must be returned to its <strong>original packaging<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Non-refundable items<\/h3>\n\n\n\n<p>The following items cannot <strong>be<\/strong> returned or refunded:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n\n\n\n<li>Personal care products (hygiene, health)<\/li>\n\n\n\n<li>Underwear<\/li>\n\n\n\n<li>Items on sale or on sale<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Return costs<\/h3>\n\n\n\n<p>Return shipping costs are the <strong>customer&#8217;s responsibility<\/strong>. They are non-refundable.<br\/>If a refund is granted, the shipping costs will be deducted <strong>from the refunded amount<\/strong>. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Exchange<\/h3>\n\n\n\n<p>We only replace items if they are <strong>defective or damaged<\/strong>.<br\/>If you would like to exchange them for the same product, <strong>please contact us at<\/strong>:<br\/><a>info@lezzy.shop<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Late or Missing Refunds<\/h2>\n\n\n\n<p>If you haven\u2019t received a refund yet, first check your bank account.<\/p>\n\n\n\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p>If you\u2019ve done all of this and you still have not received your refund, please contact us at <a href=\"mailto:info@lezzy.shop\">info@lezzy.shop<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sale Items<\/h2>\n\n\n\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at <a href=\"mailto:info@lezzy.shop\">info@lezzy.shop<\/a> and send your item to the address on your package.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>To return your product, you should mail it to the address on your package.<\/p>\n\n\n\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n<p>The time it may take for your exchanged product to reach you may vary depending on where you live.<\/p>\n\n\n\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact us<\/h3>\n\n\n\n<p>Contact us at <a href=\"mailto:info@lezzy.shop\">info@lezzy.shop<\/a> for questions related to refunds and returns.<\/p>\n<\/div>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy We want you to be completely satisfied with your purchases on Lezzy.shop. If not, here&#8217;s what you need to know. Overview Return period You have 30 days after receiving your order to request a return or refund. After this period, we will unfortunately not be able to process a compensation. Eligibility [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14624","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Return Policy - Lezzy<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Return Policy - Lezzy\" \/>\n<meta property=\"og:description\" content=\"Refund and Return Policy We want you to be completely satisfied with your purchases on Lezzy.shop. 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